ServiceNow UI Macro to Agent Workspace
In a previous post I suggested adding a UI action on the incident form to make it easy for ITIL folks to switch over to the Agent Workspace from Platform UI....
Recent posts
Creating an “ITIL LITE” role in ServiceNow
This seems to be overlooked in ServiceNow’s out of the box role design. Problem OOB, users with the ITIL role can do almost everything including write to the...
Use REST action POST with ServiceNow Flow Designer
Summary A quick example of using the Flow Designer action REST step to POST a message. This is great for sending information to remote systems, for example a...
Bring Live Information to your ServiceNow Incidents
If you’ve ever looked at ServiceNow Security Incident Response, you’ll see this very cool feature in related links titled “Run Orchestration”. It contains a ...
We have a Knowledge Portal in ServiceNow?
This is one that comes up for me regulary. The Problem Often we overlook that ITIL users get busy with their own jobs and struggle to find time to learn all ...