Recent posts

ServiceNow Request Management “Shims”

3 minute read

The Problem Sometimes new ServiceNow customers are migrating from an aging system that was primarily work note driven. For example their workflow for request...

ServiceNow Microsoft Intune Import

12 minute read

This post will cover a method used to import Microsoft Intune data in the CMDB. In this example, we will use the Microsoft Graph API. The official discovery...

ServiceNow Change Request Configuration

2 minute read

Recently I had a need to alter the OOB fuctionality of ServiceNow Change Management. I was given the following requirements. Change the workflow titles (p...